Help Desk : Lost & Found
Our goal is to reunite you with your lost item whenever possible, as soon as possible.
We find people get better results when they use this Help Desk to report a lost item. You are welcome to call or leave a message, but you’ll be asked the same questions you see on the form below. Lost & Found messages are not monitored when the office is closed.
Our drivers turn in lost & found items at the end their shift, and they go to our Lost & Found department.
We are frequently not able to contact our drivers in their Taxis before the end of their shift, but we will try if asked. If a driver locates the missing item, you are free to make arrangements to have the item delivered to you at a reasonable cost to be determined by you and the driver. Otherwise, found items can be picked up from our Lost & Found department. Make sure your item is at Lost & Found before coming to retrieve it.
No matter how soon we are contacted, not all items are found, On average we have about 50 passengers use each Taxi each day and our drivers do not search the Taxi after every trip, so it’s possible another passenger picked up your lost item before our driver can find it.
Note: There are other SF Cab companies that use Yellow as one of their colors and people regularly mistake their Taxis for one of ours. There also all Yellow colored out-of-town gypsy cabs that frequent San Francisco. Unless you are certain it was one of ours, we recommend also reporting your lost item to the SFMTA. They can be reached at this link: SFMTA Taxi Lost & Found
While we go to great efforts to return items to their rightful owners, we cannot be held responsible for items left in our Taxis.
Our Lost & Found Department is located upstairs in our offices at 1200 Mississippi Street.
Our Parking lot is gated. Take a ticket at the gate to enter. Scan the ticket at the exit gate to leave. You’ll automatically have 45 minutes free parking.